Ameriprise Auto Insurance Review: Quotes and Service (2024)

 

Ameriprise Auto Insurance Review: Quotes and Service (2024)


Ameriprise, an affiliate of American Family, received a score of 70/100 in MoneyGeek's car insurance review. While it stands out with strong financial stability and a variety of discounts, Ameriprise falls short when it comes to customer satisfaction and affordability. If you’re considering Ameriprise for your auto insurance needs, here’s a detailed review to help you decide if it’s the right fit for you.

Key Highlights:

  • Pros: Offers various add-on coverages, including accident forgiveness, roadside assistance, rental car reimbursement, and gap insurance. Ameriprise also provides OEM coverage, ensuring aftermarket parts aren’t used for repairs, and features several uncommon discounts, such as volunteer and low-mileage discounts.
  • Cons: Lacks anti-theft system discounts and does not offer add-ons for new car replacement or deductible modifications.

Ameriprise Customer Service

Ameriprise's parent company, American Family, ranks fifth among the best car insurance companies according to MoneyGeek, with a score of 84 out of 100. This makes Ameriprise a potentially good option for students, thanks to discounts specifically geared towards reducing their premiums. However, it should be noted that Ameriprise has a higher-than-average complaint ratio compared to the industry norm.

  • Customer Satisfaction: With a J.D. Power satisfaction score of 835 out of 1,000, Ameriprise matches the industry average, indicating average customer satisfaction levels.
  • Customer Complaint Ratio: The company has a complaint ratio of 3.12 according to the National Association of Insurance Commissioners (NAIC), which is significantly higher than the national median of 1.00. This suggests that Ameriprise receives more complaints than many of its competitors.

Ameriprise Costs: How Much Does It Cost?

Ameriprise is considered moderately priced based on J.D. Power survey data analyzed by MoneyGeek. To determine how much a policy might cost you, it’s essential to gather multiple personalized quotes, considering factors beyond just price—like customer satisfaction and coverage options. While Ameriprise offers a competitive range of discounts, its overall affordability might not be as impressive compared to other providers.

Discounts to Help You Save

Ameriprise offers a variety of discounts, covering most standard options such as multi-car, safe driving, bundling, pay-in-full, defensive driving, and good student discounts. Notably, Ameriprise lacks an anti-theft system discount, which is common among other insurers. However, they offer unique discounts like the new customer discount, automatic payment discount, and a volunteer discount for drivers under 25, as well as a low mileage discount for those driving less than 7,500 miles per year.

Coverage Options: Standard and Beyond

Ameriprise offers all standard coverages, including liability, comprehensive, and collision insurance. They also provide several add-ons:

  • Rental Car Reimbursement
  • Gap Insurance
  • Roadside Assistance
  • Accident Forgiveness
  • OEM Coverage: Ensures that only original equipment manufacturer parts are used during vehicle repairs, a feature not commonly offered by other insurers.

Online Tools and Features

Ameriprise offers a suite of online tools to enhance customer experience:

  • Online Price Quotes: Easily accessible through their website by entering your ZIP code.
  • Online Bill Pay: Options include direct full-pay, installment plans, and payment holidays.
  • Online Claims: File claims online if the accident involves only two vehicles and no injuries.
  • Payment Options: Pay by check, money order, credit card, debit card, or pre-authorized bank withdrawal.
  • Calculators: Use online tools to estimate your insurance payments.
  • Financial Advice: The learning center provides tips on saving money on car purchases and maintenance.

Other Insurance Products Offered by Ameriprise

Apart from auto insurance, Ameriprise provides several other insurance products, including:

  • Homeowners Insurance
  • Renters Insurance
  • Condo Insurance
  • Landlord Insurance
  • Flood Insurance
  • Umbrella Insurance
  • Classic Car Insurance
  • Specialty Insurance: Covers ATVs, boats, motorcycles, RVs, and more.

Financial Strength

Ameriprise’s parent company, American Family, holds an A (Excellent) financial strength rating from AM Best. This rating reflects the company’s ability to meet its financial obligations and handle claims.

Making a Claim with Ameriprise

To file a claim with Ameriprise, you can use their online platform or call their 24/7 hotline. A claims representative will follow up to verify details, and you may need to provide photos, videos, and police reports. Ameriprise will then estimate repair or replacement costs for your vehicle to process the claim.

Contact Information

  • Website: Ameriprise Auto Insurance
  • Customer Service Phone: 888-239-9953
  • Claim Phone Number: 800-872-5246

Conclusion

Ameriprise offers solid financial stability and a broad range of discounts, making it a good option for many drivers, especially students. However, its higher complaint ratio and moderate affordability may lead some to consider other options. Comparing Ameriprise with other providers using tools like MoneyGeek’s comparison tool can help you make an informed decision tailored to your needs and budget.

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